Shipping Policy

Shipment processing time

Orders will be shipped by Amex Pharmacy

Orders are processed within 2-3 business days.

No orders will be shipped or delivered on weekends or holidays.

Shipments may be delayed during periods of high volume. You may be notified if this occurs.


Shipping rates

Free priority shipping is included.

Prescriptions typically arrive in 7-10 days.  If you need your prescription immediately, we recommend you use your local pharmacy.

Shipping times start when the pharmacy mails the order.

Shipment to P.O. boxes or APO/FPO addresses

Amex Pharmacy ships to every state in the U.S. except Alabama currently.  DPO/FPO/APO addresses are also accepted.

Taxes, Customs, and Duties

Customers are responsible if taxes or customs (taxes, tariffs etc.) are applied to orders.


Shipping carriers are liable for orders lost or damaged as a result of shipping. Please contact the shipment carrier to file a claim for lost or damaged items. When filing a claim, we recommend you save all packaging materials and damaged goods.

International Shipping Policy

Puerto Rico and the US Virgin Islands only at this time.


No refunds will be issued and all sales are final.  It is prohibited by law for Amex Pharmacy to accept returns for prescription medication.